Serving parts of eastern Ontario. Click here to view AccessMHA service areas.
We’re committed to transparency and continuous improvement. This page shares key performance indicators for our services, including referral volumes and wait times, so you can better understand access and demand across the region.
Last updated: April 14, 2026
Wait times may differ between self-referrals and primary care provider (PCP) referrals. Self-referrals are typically booked at the time of submission, whereas PCP referrals are received unbooked and require administrative processing. Our team must contact patients directly to schedule these appointments, which may result in longer wait times for PCP-referred clients.

If you have questions or feedback, contact us:
by email at inquiries@accessmha.ca.
or call us at
1-833-527-8207
Do not send personal health information by email.
To request support for your mental health or substance use health, and addictions, please follow the steps here.